Privacy Policy

1. Who we are & scope

CareerIQ (“CareerIQ”, “we”, “our”, or “us”) is an AI career-coaching service developed and operated by RizLogic. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

It applies to the CareerIQ app on Google Play and the Apple App Store, and to the CareerIQ web app at careeriq.rizlogic.com. Other RizLogic products and services have their own privacy terms.

2. Information we collect

a) Account information

• Your email address and sign-in method. You can sign in with email and password, Google, or Sign in with Apple. Sign-in is handled by Google Firebase Authentication — we never see or store your password. With Sign in with Apple you may hide your email, in which case Apple gives us a private relay address.
• Optional profile details you choose to add, such as your preferred name and location, and your answers to onboarding questions (for example, your career goal).

You can also try CareerIQ without an account (guest mode). See section 2(d).

b) Content you provide to use our features

• Resume content — text you type or paste, and CV files you import (PDF or DOCX), including contact details, work history, skills and education;
• An optional profile photo if you add one to a resume template;
• Job titles and job descriptions;
• Career-profile details such as your target role, experience and, if you use offer tools, the offer details you enter (for example, salary figures);
• Your questions to the AI career coach;
• Your mock-interview answers, typed or spoken (see section 3).

c) Information created as you use CareerIQ

• Your plan, credit balance, purchase and subscription records;
• Usage counters used to apply plan limits and fair-use rules;
• Your skill-growth plan — the names of skills identified as gaps, the related job title, and your progress on each;
• Your career readiness scores over time;
• In-app notifications, your referral code and referral status;
• A record that you accepted the AI-processing notice, and when;
• Where you signed up from (for example, the web or the Android app);
• Support requests you send us (your name, email and message).

d) Guest use

If you use CareerIQ without an account, we use a device-generated identifier and your IP address to apply free-usage limits and prevent abuse. These are used only for that purpose.

e) Information collected automatically

• Basic device and app information — device model, operating system, app version — and diagnostic information to keep the service stable;
• In-app analytics events (for example, when a plan screen is viewed or a purchase completes) — see section 10;
• A push-notification token if you allow notifications.

3. How our AI features use your data

• To generate your results, we send the relevant content you provide — resume text, job descriptions, career-profile details, offer details, coach questions and interview answers — to OpenAI for processing.
• Voice (realtime) mock interview: your spoken audio is streamed directly to OpenAI in real time to be transcribed and responded to. We do not record or store this audio.
• Other spoken answers: where the app turns your speech into text without the realtime interview, it uses the speech-recognition service built into your device or browser (provided by Google or Apple, under their own privacy terms). Only the resulting text is sent to us for feedback.
• No model training. OpenAI does not use data sent through its API to train its models. Under its API policies, OpenAI may keep data for a limited period (typically up to 30 days) to detect abuse, then deletes it.
• AI-generated content can be inaccurate. Please review results before relying on them — for example, before sending a resume or a negotiation message.

4. What we store — and what we don't

Some content, such as your resume drafts and app preferences, may be saved on your own device so the app works smoothly. You control this data, and it is removed when you uninstall the app or clear its data.

5. How we use your information

• To provide CareerIQ's features: resume analysis and improvement, job matching, skill-gap plans, interview practice, career coaching and offer guidance;
• To create and manage your account, plan, credits and purchases;
• To apply plan limits and fair use, and to prevent fraud and abuse;
• To send in-app and push notifications you have allowed, and service emails (for example, replies to support requests);
• To understand, in aggregate, how the app is used so we can fix problems and improve it;
• To respond to support requests and to meet legal obligations.

We do not use your content for advertising, we do not sell it, and we do not use it to train AI models.

6. Fair & responsible AI

• Fair and unbiased. Our resume, ATS-match and career-coach tools are designed to ignore protected characteristics — such as age, gender, name, ethnicity, school prestige and address. Feedback is based on your skills, experience and the job description.
• No made-up numbers. The career-coach, offer-analysis and negotiation tools never invent salary or market-rate figures. Guidance is directional insight based on what you enter, not a guaranteed number.
• You stay in control. CareerIQ gives suggestions; it does not make decisions about you, and it does not share its results with employers.

7. How we share information

We do not sell, rent or trade your personal data. We share it only with service providers that help us run CareerIQ, under agreements that limit how they can use it:

We may also disclose information if required by law, to protect the rights, property or safety of our users or others, or as part of a merger or acquisition (in which case this policy will continue to apply to your data).

8. Purchases & payments

In the mobile apps, credit packs and subscriptions are bought through Google Play (Android) or the Apple App Store (iOS). On the web, payments are handled by our payment processor (Paddle or Stripe). In every case we receive confirmation of the purchase and the plan or credits to add, but we never receive or store your full card details. The store or processor handles your payment under its own privacy policy.

9. Device permissions

The app asks for permissions only when a feature needs them:

• Files / documents — to import a CV you choose;
• Photos — only if you choose to add a photo to a resume template;
• Microphone & speech recognition — for spoken mock-interview answers and voice features;
• Notifications — to send reminders and updates you have allowed.

You can review or change any permission at any time in your device's Settings.

10. Analytics, notifications & tracking

• We use Google Firebase Analytics to understand, in aggregate, how people use the app (for example, how many visitors view plans or complete a purchase). We have turned off advertising-ID collection in Firebase.
• We do not track you across apps or websites owned by other companies, we do not use advertising identifiers (such as Apple's IDFA or the Google Advertising ID), we do not show ads, and we do not share data with data brokers. For this reason the iOS app does not show Apple's App Tracking Transparency prompt. If this ever changes, we will ask for your permission first.
• Push notifications are optional. You can turn them off at any time in your device's Settings.

11. Data security

• Data is sent over encrypted (HTTPS/TLS) connections;
• Passwords are handled by Firebase Authentication and are never stored by us in plain text;
• Sign-in tokens are kept in your device's secure storage;
• Access to our servers and database is restricted, and your content is never made public.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal data, we will notify you as required by law.

12. Data retention & deletion

• We keep account data for as long as your account is active, or as needed to provide CareerIQ. Content you submit for AI features is not kept on our servers after your result is produced (section 4).
• Guest usage counters linked to an IP address or device identifier are kept only as long as needed to apply free-usage limits.
• To delete your account and data, open Help & Support → Contact Support in the app, or email support@rizlogic.com. Include your name and the email registered to your account, and say that you'd like your account and data deleted. We will process the request and confirm by email, normally within 30 days.
• We may keep a limited record of purchases where the law requires it (for example, for tax or accounting), and we delete it when that obligation ends.
• Uninstalling the app removes data stored on your device, but it does not delete your account on our servers. Use the deletion request above for that.
• Cancelling a subscription does not delete your account. Manage subscriptions in Google Play or the App Store.

13. Children's privacy

CareerIQ is a career tool and is not designed for children under 13, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

14. Your rights

Depending on where you live, you may have the right to:

• access the personal data we hold about you, and get a copy of it;
• correct inaccurate data;
• delete your data;
• object to or restrict certain processing;
• withdraw your consent at any time (for example, to AI processing — although CareerIQ's AI features cannot work without it).

Users in the EEA/UK (GDPR) and California (CCPA/CPRA) have these rights, plus the right to complain to a data-protection regulator. We do not sell or “share” personal information as those laws define it, and we will not treat you differently for exercising your rights. To exercise any right, contact us (section 17). We may need to verify your identity first.

Where GDPR applies, we rely on: performing our contract with you (providing the features you request); your consent (AI processing and notifications); our legitimate interests (security, fraud prevention, fair use and improving the app); and legal obligations.

15. International transfers

Our service providers, including OpenAI and Google, may process data in countries other than yours, including the United States. Where required, these transfers are protected by appropriate safeguards, such as standard contractual clauses.

16. Changes to this policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last updated” date. If a change is significant, we may also let you know in the app.

17. Contact us

For questions about this policy, or to exercise your privacy rights:

This policy describes CareerIQ's data practices as of the “Last updated” date above. Nothing in it limits any rights you have under applicable law.